Questions & Support

  • Questions About the DVD Service
  • Ordering Questions
  • Order Status Questions
  • Questions About Your Order
  • Edit and Share
If you just heard about this transfer service and want to learn more, these questions and answers might help.
Why should I transfer to DVD?

Home videotapes are not ideal for preserving memories, because they begin to degrade immediately and can fade away in 10-15 years. Videotaped memories are also difficult to enjoy, with all the rewinding and fast-forwarding to find favorite scenes.

Setting up an old, bulky film projector (if you even have one) is not convenient. It is not easy to watch and share reels of old home movies.

Having your slides and photo prints transferred to DVD is a great way to archive and organize your collection. The slides and prints are converted to digital files, which are easy to share with email and on the web.

When you transfer to DVD, your videos and images are easy to watch and share on your DVD player. DVDs are organized into menus and chapters that make it easy to find favorite scenes.

Is the Bartell Drugs DVD transfer service right for me?

Bartell's goal is to make the transfer experience convenient and easy for people who don't have much technical expertise, equipment or time to make their own DVDs.

Bartell has partnered with YesVideo, technology creates complete DVDs with "Hollywood-style" features that are ready to be enjoyed.

If you want the complete "no-hassle" experience, then give Bartell Drugs a try. If you require a lot of customization and editing, or just want a simple transfer of raw footage for your own video project, then you might be more satisfied with your own work.

Which formats can Bartell Drugs transfer to DVD?
Videotapes: VHS, VHS-C, S-VHS, Hi-8, Digital 8, MiniDV, 8mm videotape, BetaMax
Movie Film Reels: 8mm, Super 8, 16mm
Slides: 35mm slides in plastic or cardboard mounts
Photo Prints: Sizes 2" x 2" to 8" x 12"
Will Bartell Drugs transfer foreign tape formats to DVD?

PAL tapes (the most common format in Europe) in VHS, VHS-C, S-VHS and 8mm videotape can be transferred to a DVD in NTSC (United States format). PAL DVDs cannot be created from PAL tapes.

Will the DVD be compatible with my DVD player?

A DVD disc will play in almost all standalone DVD players in use today. If your DVD player was purchased after 2001 and can read DVD-R discs, it is very likely that your DVD player is compatible with DVDs.

Can Bartell Drugs transfer my video, reels and slides to CD?

No, all videos and images are recorded to DVDs.

Can Bartell Drugs transfer my video, reels and slides to VHS videotape?

No, all videos and images are recorded to DVDs.

Will the DVD run on my Macintosh computer?

If your Macintosh computer has a DVD-ROM drive and can play regular Hollywood DVDs, it is very likely that the YesDVDs will play on the Macintosh.

Digital Scrapbook will not work on a Mac…but savvy and experienced Mac users can still access movie clips by using third-party Mac applications. These applications convert DVD contents into a file format that can be edited using iMovie or other movie editing software. Click here to download the Mac Guide (PDF).

What comes with a DVD from my videotape?

- DVD chapter menus with choice of DVD theme
- DVD case with chapter picture index
- DVD title, up to 35 characters
- 3 Music Video highlight reels (one minute each)
- Digital Scrapbook PC software, built into the DVD
- 80 JPEG still image files taken from my footage

Will Bartell Drugs repair broken videotapes?

Yes. For a nominal charge, Bartell Drugs and YesVideo will repair tapes and replace tape cases for tapes that were broken or damaged prior to shipment. Videotape repair services are available only with transfers and cannot be ordered separately.

What comes with a DVD from my movie film reels?

- Color enhancements
- Reduction in scratches, dust, dirt and lint
- Cleaning, splicing and repair
- DVD chapter menus with choice of DVD theme
- Your choice of background music or original audio
- DVD case with chapter picture index
- DVD title, up to 35 characters
- 3 Music Video highlight reels (one minute each)
- Digital Scrapbook PC software, built into the DVD
- 80 JPEG still image files taken from my footage

What comes with a DVD from my slides or prints?

- DVD chapter menus with choice of DVD theme
- Slideshow of your images with your choice of background music.
   Each image will appear for about 5 seconds.
- DVD case with chapter picture index
- DVD title, up to 35 characters
- 3 Music Video highlight reels (one minute each)
- Digital Scrapbook PC software, built into the DVD
- 4-megapixel JPEG image files, ready to print or email

Will my original materials be returned?

Absolutely! The media and reels or containers will be returned with the completed order.

Note: Movie film will be cleaned and spliced onto new 400 ft. reels, supplied by Bartell Drugs. Your original empty reels will be returned.

Will the quality of my footage be edited or enhanced?

For video to DVD orders, the service is strictly a transfer service. Footage will not be enhanced.

For film to DVD, slides to DVD and prints to DVD orders, the footage and images will be enhanced, showing more vibrant colors and reduced scratches, dust and lint on the film surface.

Can I add my own music to my DVD order?

No, you may not add your own music to a DVD. DVDs from film, slides and prints include your choice of instrumental background music. Listen to the music samples.

Can my original audio from film be transferred to DVD?

Yes, on Super 8mm we can transfer magnetic audio and on 16 mm film we can transfer only the optical audio from film.

Why should I trust Bartell Drugs with my memories?

We understand that our customers send us their most treasured memories and we handle each order with very special care.

Each order is assigned a unique bar code, so that it can be easily tracked during every step in processing. Our Online Order Tracking System allows you to follow the progress of your order.

If you have any questions or concerns with your order, our Customer Care team, available by phone and email, is happy to help.

Can I access my Media online?

In addition to enjoying your favorite memories on DVD, you can now also view and share your DVD movies online. Our online service is designed to give you instant access to all of your videos from any computer. You can easily share straight to Facebook or send private emails with direct links to your favorite clips. Best of all it's completely free forever with any transfer service.

What's the advantage of storing my media online?

With our online portal you get instant access to all your media from any computer. You can share to Facebook and email with just a click of a button. Best of all you can rest assured knowing you most precious media is stored on Yes Videos safe and secure server, this way your video memories are always safe in case your DVD ever becomes lost or damaged.

How can I access my online account?

When you place your order at the Costco photo kiosk, make sure to enter your email address. You will receive an email message with instructions to view your video online. Learn more at

If you are ready to order your DVD, these questions and answers will help you understand how to prepare your order.
Where can I place my order?

There are about 55 Bartell Drug locations where you can place your order. Find your nearest Bartell Drugs location. You will drop off your materials and pick up your finished order at the Bartell Photo counter.

Can I place an order online or over the phone?

You must place your order at the Bartell photo counter. To same time, we encourage you to prepare your order online. Customize your order and drop off the printed form with your media at the Bartell photo counter.
Prepare your videotape to DVD transfer order online
Prepare your movie film to DVD transfer order online
Prepare your photo slides to DVD transfer order online

What is the service time?

The transfer service takes about 3 weeks.

During the Christmas season and other holidays, we typically experience heavier order volume, which can result in longer service time. If you are ordering a DVD for a Holiday gift, we recommend that you allow extra time.
Service times are estimates and while we try our best to complete the orders in a timely fashion, neither YesVideo nor the Bartell Drugs store can make promises or guarantees regarding service time.

The photo employee does not know how to place my order. What do I do?

To report issues with ordering at a particular store, contact YesVideo Customer Care at 1-877-817-5375. We will be happy to work with that store, to ensure a more comfortable ordering experience.

Will Bartell Drugs offer a discount for large orders?

Discounts might be given on a case-by-case basis. If you are submitting a very large number of tapes, reels, slides, or photos for transfer to DVD, or if you need to order a large number of DVD copies, contact Customer Care at 1-877-817-5375 or

Can I submit a video that was recorded by a professional videographer?

If you have a wedding video or similar video recorded by a professional, you must obtain their permission for Bartell Drugs and YesVideo to transfer the footage to DVD. Submit a signed copyright waiver form with the order.

Note that orders containing copyrighted materials, not accompanied with a signed copyright waiver form, will be returned unprocessed.

Where can I find a copyright waiver form?

Click here to download and print the copyright waiver form.

Can I transfer recorded TV shows to DVD?

No, we will not process copyrighted TV footage.

Will my original film reels be returned?

Yes, but the film will be cleaned, spliced and combined onto new 400 ft. reels supplied by Bartell Drugs. Your empty reels will be returned.

How can I calculate the number of feet of film?

Use this chart to help you calculate your footage:

Film reel diameter Approximate feet Maximum reels per DVD;
3 inches 50 feet 32 reels
5 inches 200 feet 8 reels
7 inches 400 feet 4 reels

May I include a title for my DVD?

Yes! You may include a title, up to 35 characters

Why should I order extra copies?

This is an easy way to share your memories and a DVD copy makes a great gift. It is also a good idea to keep one copy of your video memories in a safe deposit box.

You can order copies after receiving the finished DVD, but it will be priced as a new order. We recommend ordering your extra copies when you place your order.

Can I mix different media types in the same order?

No, we can only transfer one media type per DVD. For example, slides and tapes cannot be transferred to the same DVD. If you have more than one media type, place each order separately and fill out a separate form for each order.

Can I mix different media formats of the same type?

Yes, different videotape types (i.e. VHS, miniDV) may be combined in the same order. Different movie reel formats (i.e. 8mm, Super 8) may also be combined in the same order, but like reels of like formats must be grouped together in viewing order.

How much videotape footage will fit on one DVD?

2 hours total will fit on a DVD. Depending on which drop-off store you choose, you can either have one or two tapes on each DVD.

How much film footage will fit on one DVD?

For 8mm or Super 8 reels, 1600 feet of film will fit on one DVD. For 16mm reels, 3200 feet of film will fit on one DVD.

How many slides or prints will fit on one DVD?

Up to 500 slides or prints (not combined) may be transferred onto one DVD.

How do I prepare my slides for processing?

It is very important that you remove your slides from all carousels, binders, trays and sheets. Receiving slides contained in these items slows down the process and requires extra work and shipping costs for us, so extra charges may apply if these items are submitted.

The best way to prepare your slides is to number them in the preferred viewing order and separate them into bundles of 25-50 slides. Secure each bundle with rubber bands.

What extra charges should I expect?

There are no hidden charges. Extra charges may apply to the following:

- Your footage or images exceeded the maximum allowed per DVD and had to be separated into multiple orders. - Your videotape required repairs or case replacement. - Your videotape was in a foreign (PAL) format. - Your slides were submitted in carousels, binders, trays or sheets. - You chose original audio from your movie film instead of music.

How do I indicate the viewing order of my materials?

Label your tapes, reels, slides or photo prints in viewing order. If they are not labeled, they will be processed in random order.

If you have already placed an order and are waiting for your DVD(s), here are some common questions and answers.
How can I check on my order while it is being processed?

You can access the status of your order using our Online Order Tracking system or by calling 1-877-817-5375. You will need your photo envelope number or order number.

I've recently placed an order. How come it is not showing up
on the online tracking system?

Please allow the labs about a week to receive your order and enter it into the system. If your order is still not showing up, don't worry -- contact our support team and we will try to locate it for you.

I placed several orders at the same time. How come I have received some finished DVDs, while the others are still being processed?

Each order is processed separately and given separate attention. Some orders take longer than others and to ensure the highest quality, some need more attention than others. They might not make it into the same shipment back to the store.





If you have already received your DVD(s) and have questions or issues with your order,
here are some common questions and answers.
Can I order more copies of my finished DVD after receiving it?

Absolutely. Just submit your finished DVD back to the store where you placed your order. We will duplicate the DVD, complete with chapter menus, title and DVD case.

It will cost the same as a new videotape to DVD order. The "Extra DVD copy" price is only good at time of original order.

I am not happy with the quality of the DVD. What should I do?

Definitely contact our Customer Care team by phone or email. If it's a technical or quality issue, we can attempt to reprocess the order to your satisfaction. Unfortunately, we cannot offer refunds.

I am not happy with my experience at the store or photo counter. What should I do?

If you had a problem at the store or photo counter, contact our Customer Care team by phone or email.
Let us know the store location and we will work with them to resolve the issue.

My order was returned unprocessed. Why?

Unprocessed orders may be due to one of these reasons:

- We found possible copyrighted material without permission to process.
- We found illegal or obscene material and cannot process.
- Your media was not an accepted format.
- Your tape needed repair and we need your permission in order to proceed.
- The quality of the tape or film was so poor that we could not process.

The unprocessed order should be accompanied by a note from the technician. If you have any questions about an unprocessed order, please contact our Customer Care team.

I have questions about the pricing of my order.

Contact our Customer Care team if you need help understanding the pricing of your order. If you feel that you have been charged incorrectly, we are happy to advise and explain, but keep in mind that you may have to work directly with your store to resolve the issue.

What if I don't have DVD playback software?

PCs with DVD-ROM drives are likely to have DVD playback software installed. In case your PC does not have DVD playback software, you can download a trial or purchase one of these playback programs:

Cyberlink PowerDVD
interVideo WinDVD©
Nero Showtime

After you install the playback software, restart the computer and launch Digital Scrapbook again.

Can I share some video clips on YouTube?

Yes! You can use Digital Scrapbook to prepare your video clips to share on YouTube.
Follow these instructions.

How do I view the JPEG image files from my slides or prints?

Open My Computer and right-click on your DVD drive. Choose Explore. Double-click on the Pictures directory. Your JPEG files should appear in this directory.

What is the best way to handle and care for DVDs?

While DVDs are durable and long-lasting by nature, proper handling and storage will maximize their longevity:

- Store them away from extreme heat, humid or cold temperatures.
- Only touch them on the edges.
- Keep them in their cases when not in use. This minimizes dust and scratches.
- Store them vertically.

Editing and Sharing your video
What is Memory Share?
Memory Share is YesVideo's online digital protection solution. Memory Share stores your transferred video files in two secure servers so you can recover them in case your videos become damaged or misplaced. In addition to security, Memory Share provides you with viewing, editing and sharing features for all your Memory Share protected videos.

Memory Share is currently offered for orders placed through YesVideo's Memory Share retailers (Bartell Drugs, Costco, CVS, or Walgreens). Visit the About Memory Share webpage for more information.
How can I edit my video?
You can edit your video through Memory Share's online video editor.
When you sign in to your Memory Share account, go to the Memory Manager page where all your registered videos are listed. In the Memory Manager page, click on the Launch MemoryEditor button to launch the online video editor.

Visit the Memory Share FAQ for further details on editing through Memory Share.
How can I share my video?

Memory Share allows you to share your video with your friends and family through email, Facebook® or Twitter®. You can also order additional YesDVD copies of your video and ship them to a personal address.

Just locate the Screening Room Code found on the back of your YesDVD case and enter it at www.MyMemory When you register your video, you can view it in the Screening Room – the sharing options are displayed in the red buttons above the video display screen.

You can also visit the Memory Share FAQ for further details on sharing your video through Memory Share.

How can I order additional DVD copies of my video?
You can request additional copies of your video at the time you place your original order. If you want additional copies after your video has been completed, you can order them through Memory Share.

Just sign into your Memory Share account, go to the Memory Manager page. Find the DVD title you would like to order and click on the "Order YesDVD Copies" link.

If your video is not active on Memory Share because your Screening Room Code expired or your retailer did not offer Memory Share, you can order additional DVD copies by resubmitting a copy of the original DVD as a new order.

Note: DVDs which are resubmitted for duplication will be priced as a new order. See your retailer for pricing details.
I cannot locate the Screening Room Code on my DVD – how can I find it?
The code will be on the back cover of your DVD case.
Screening Room Code

If your order was placed through another retailer, unfortunately, you will not be able to access your video on Memory Share.


Questions? Call 1-877-817-5375 or email